GDPR POLICY

Shutters & Blinds Berkshire Ltd

Last Updated: June 2025

1. INTRODUCTION

Shutters & Blinds Berkshire Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This GDPR Policy explains how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Our registered office is located in Maidenhead, Berkshire, and we provide made-to-measure shutters and blinds throughout Berkshire and South Buckinghamshire.

Contact Details:
- Website: www.shuttersandblinds.net
- Contact us through our website contact form
- Business: Shutters & Blinds Berkshire Ltd

2. WHAT PERSONAL DATA WE COLLECT

We may collect and process the following personal data:

Information you provide directly:
- Name and contact details (email address, phone number, postal address)
- Property details and measurements
- Communication preferences
- Information provided during consultations
- Payment information (processed through secure third-party providers)
- Any other information you choose to provide

Information collected automatically:
- Website usage data (IP address, browser type, pages visited)
- Cookies and similar technologies (see our Cookie Policy)

3. HOW WE COLLECT YOUR DATA

We collect personal data through:
- Website contact forms
- Email communications
- Phone calls
- Face-to-face consultations
- Installation appointments
- Customer service interactions

4. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

- Consent: When you provide explicit consent for marketing communications
- Contract: To fulfill our contractual obligations for supply and installation services
- Legitimate Interest: For business operations, customer service, and improving our services
- Legal Obligation: To comply with legal and regulatory requirements

5. HOW WE USE YOUR DATA

We use your personal data for:

- Providing quotations and consultations
- Scheduling and conducting installations
- Processing orders and payments
- Customer service and support
- Warranty and after-sales service
- Business administration and record-keeping
- Marketing communications (with your consent)
- Improving our services and website

6. DATA SHARING

We may share your data with:

- Suppliers and manufacturers (for order processing and warranty purposes)
- Payment processors (for secure payment handling)
- Professional advisors (accountants, lawyers, insurers)
- Regulatory authorities (when legally required)

We do not sell your personal data to third parties.

7. DATA RETENTION

We retain your personal data for:

- Customer records: 7 years after final transaction (for tax and legal purposes)
- Marketing data: Until you withdraw consent or we no longer have legitimate interest
- Website data: As specified in our Cookie Policy
- Warranty information: Duration of warranty period plus 1 year

8. YOUR RIGHTS UNDER GDPR

You have the following rights:

- Right to be informed about data processing
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making

To exercise these rights, contact us through our website contact form at www.shuttersandblinds.net

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data:

- Secure data storage systems
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
- Encrypted communications where appropriate

10. INTERNATIONAL TRANSFERS

We primarily process data within the UK. Any international transfers will be conducted with appropriate safeguards in place.

11. COMPLAINTS

If you have concerns about our data processing, you can:

1. Contact us directly through our website contact form at www.shuttersandblinds.net
2. Lodge a complaint with the Information Commissioner's Office (ICO)
  - Website: ico.org.uk
  - Phone: 0303 123 1113

12. CHANGES TO THIS POLICY

We may update this policy periodically. Changes will be posted on our website with the updated date.

13. CONTACT US

For any questions about this GDPR Policy or your personal data:

Contact us through our website contact form at www.shuttersandblinds.net

Shutters & Blinds Berkshire Ltd
Maidenhead, Berkshire

This policy is effective from June 2025.