PRIVACY POLICY

PRIVACY POLICY
Shutters & Blinds Berkshire Ltd

Last Updated: June 2025

1. INTRODUCTION

Welcome to Shutters & Blinds Berkshire Ltd. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shuttersandblinds.net or use our services.

About Us:
- Business Name: Shutters & Blinds Berkshire Ltd
- Location: Maidenhead, Berkshire
- Service Area: Berkshire and South Buckinghamshire
- Services: Made-to-measure shutters and blinds supply and installation
- Contact us through our website contact form at www.shuttersandblinds.net

2. INFORMATION WE COLLECT

Personal Information You Provide:
- Contact details (name, email, phone number, address)
- Property information and measurements
- Service preferences and requirements
- Communication history
- Payment information (processed securely through third parties)

Information Collected Automatically:
- Website usage statistics
- IP address and browser information
- Pages visited and time spent on site
- Referral sources
- Device and location information (if permitted)

Cookies and Tracking Technologies:
We use cookies to enhance your browsing experience. See our Cookie Policy for details.

3. HOW WE USE YOUR INFORMATION

We use your information to:

Service Delivery:
- Provide quotations and consultations
- Schedule appointments and installations
- Process orders and manage projects
- Deliver customer service and support
- Handle warranty claims and after-sales service

Business Operations:
- Maintain customer records
- Process payments securely
- Comply with legal obligations
- Improve our services and website
- Conduct business analysis

Marketing (with your consent):
- Send service updates and offers
- Share relevant product information
- Provide industry insights

4. INFORMATION SHARING

We may share your information with:

Service Providers:
- Shutter and blind manufacturers
- Payment processing companies
- Delivery and installation partners
- Professional service providers (accountants, legal advisors)

Legal Requirements:
- Regulatory authorities when required by law
- Law enforcement agencies if necessary
- Courts and legal proceedings

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. DATA SECURITY

We protect your information through:

Technical Measures:
- Secure data storage systems
- Encryption of sensitive data
- Regular security updates
- Access controls and authentication

Organizational Measures:
- Staff training on data protection
- Clear data handling procedures
- Regular security assessments
- Incident response protocols

6. YOUR PRIVACY CHOICES

You can:

- Opt out of marketing communications at any time
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Restrict how we process your information
- Object to certain types of processing

Contact us through our website contact form at www.shuttersandblinds.net to exercise these rights.

7. DATA RETENTION

We retain your information for:

- Customer service records: 7 years after final transaction
- Marketing preferences: Until you opt out
- Website analytics: As specified in our Cookie Policy
- Warranty information: Duration of warranty plus 1 year
- Legal compliance: As required by applicable laws

8. COOKIES POLICY

Our website uses cookies to:
- Remember your preferences
- Analyze website performance
- Improve user experience
- Provide relevant content

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Types of cookies we use:
- Essential cookies (necessary for website operation)
- Analytics cookies (to understand website usage)
- Preference cookies (to remember your settings)

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

10. CHILDREN'S PRIVACY

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. INTERNATIONAL TRANSFERS

We primarily process data within the UK. Any international data transfers will be conducted with appropriate safeguards to protect your information.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Including the effective date of changes

13. CONTACT INFORMATION

For questions about this Privacy Policy or our privacy practices:

Contact us through our website contact form at www.shuttersandblinds.net

Postal Address:
Shutters & Blinds Berkshire Ltd
Maidenhead, Berkshire

14. REGULATORY INFORMATION

This policy complies with:
- General Data Protection Regulation (GDPR)
- UK Data Protection Act 2018
- Privacy and Electronic Communications Regulations

For complaints about our data handling:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

15. YOUR CONSENT

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw consent at any time by contacting us through our website contact form.

This Privacy Policy is effective from June 2025.

© 2025 Shutters & Blinds Berkshire Ltd. All rights reserved.